Vancouver, British Columbia – (The Hosting News) Web hosting solutions provider, PEER 1 Network Enterprises, Inc., has unveiled its new service guarantee program, FirstCall Support, designed to provide answers and solutions for managed hosting customers.
By connecting customers with appropriate experts within the very first call to the support desk, FirstCall Support, dedicates immediate attention to callers, which allows customers to focus on running their own businesses, instead of getting bogged down by IT issues or development.
Brian Daffern, Director of Support at PEER 1 noted, ”Our strong base of both loyal and new customers is a real testament to the type of experience we try to create for all of our hosting customers, and the importance we place on customer service. We make it a priority to remain proactive and passionate when it comes to the service we provide to our customers, ensuring that they have all of the individual support and tools needed to run a successful online business.”
The company began rolling out 24x7x365 FirstCall Support in November 2008 to answer customer questions and resolve issues by connecting in-house PEER 1 managed hosting experts with customers through a faster, more efficient process. Exclusive to PEER 1’s FirstCall Support is the SmartKey authentication tool that provides PEER 1 technicians customer-approved access to customer servers allowing PEER 1 to immediately begin working on any issues.
Shane Geisheimer of DigitalDay explained, ”Since we started working with PEER 1 for our hosting needs, we have seen a level of service that is unprecedented, helping us grow our business to where it is today. We know that no matter what needs or questions we have, there’s a knowledgeable and friendly member of the PEER 1 team willing to work with us to immediately resolve any matter that comes up.”
Addressing customer feedback across all lines of hosting services, and in a proactive effort to stay ahead of future customer needs, PEER 1 also has re-launched its web site, with a more streamlined, user-friendly design that clearly distinguishes between the company’s managed, dedicated, through its ServerBeach brand, and co-location hosting services. The new layout is more closely integrated with the ServerBeach site (www.serverbeach.com), which is also being redesigned with a new layout to launch in February. The new sites are designed to provide easier navigation through information and resources, including tabbed browsing between ServerBeach and PEER 1.
PEER 1 is an online IT infrastructure provider, with over 10,000 customers. PEER 1 delivers highly scalable managed hosting and co-location solutions to ensure customers’ online presence is always fast, always available. Since 1999, PEER 1 has grown to include data centers and network points of presence in 17 major cities across North America and Europe. Serving a variety of companies, PEER 1 offers solutions that grow through every stage of web commerce, regardless of company size. The company’s headquarters are in Vancouver, Canada and the stock is traded on the TSX Venture exchange under the symbol PIX.
To learn more about FirstCall Support, please visit: www.peer1.com/hosting/support.php
For more information about PEER 1, please visit: www.peer1.com.
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