i/o Data Centers Chooses CA Service Desk Manager to Support its Data Centers

Islandia, NY (Gawkwire.com) CA, Inc. (NASDAQ: CA) today announced that i/o Data Centers, a leading provider of colocation and data center solutions, has selected CA Service Desk Manager to help drive greater data center efficiency and quality of service for its customers. Supporting Lean IT innovation, CA Service Desk Manager helps optimize the support of core business services while improving staff efficiency by automating incident, problem, and change management processes.

"Our customers rely on us to provide them with reliable power and connectivity to run their mission critical IT systems. We need to be able to resolve any incidents quickly so we can maintain an 'always on' operation," said Matt Calhoun, CTO, i/o Data Centers. "We expect CA Service Desk Manager's comprehensive capabilities for managing ITIL (IT Infrastructure Library) processes will help us ensure we can provide our customers with the 24/forever support they expect."

"i/o Data Centers provides colocation and data center solutions for several of the world's largest corporations and web properties," said Brian Bell, senior vice president and general manager, CA Service Management business unit. "As i/o Data Centers continues to grow, CA Service Desk Manager will enable them to provide even greater value to their customers by operating more efficiently. i/o Data Centers' selection of CA Service Desk Manager is a terrific validation of our continuing leadership in this market and ability to enable Lean IT service management."