(Gawkwire) – Vital Support Systems announced today they have signed a three-year contract with Pella Corporation to provide ReliaCloud. As a virtualized, outsourced production server environment, ReliaCloud™ becomes the new host location for Pella’s global, customer-facing website, pella.com. Vital is also implementing all of the Cisco technologies for Pella.
“Once we selected Cisco, we chose Vital as the partner of choice and their ReliaCloud service as the platform to host our global website,” said Jim Thomas, director of IT Operations at Pella. “We wanted a partner with deep technical knowledge of Cisco and the resources to implement new solutions. We had a seamless integration. And just knowing Vital has the Master UC Certification gives us confidence in the support they can provide.”
Since integrating the Vital and Cisco solutions, Pella has received great feedback from their customers. Thomas adds, “Everything we do is focused on our customers. Since making the transition, our customer satisfaction ratings for our call center have increased by more than five percentage points.”
In addition to ReliaCloud and integrating Cisco solutions, Vital is also providing staff augmentation and managed services for Pella. From enterprise Voice over Internet Protocol (VoIP), to contact center solutions, collaboration tools (e.g., WebEx, Instant Messenger), data center, wireless LAN and more, Vital is playing a critical role in nearly all of Pella’s IT infrastructure.
“Several years ago we started working with Vital due to the expertise in networking,” Thomas said. “Since that time our relationship has grown to include a vast array of Cisco products. Vital has continued to provide the expert skills and expertise in VoIP we need to be successful.”
Pella Corporation offers a broad range of quality residential and commercial windows and doors for new construction and remodeling projects. Over time, the company has expanded to 65 U.S. locations, including show rooms, branches, and manufacturing sites.
“We are pleased to have been chosen by Pella for our skills, expertise, and in-depth knowledge,” says Jeff Sparling, CEO, Vital Support Systems. “We appreciate the confidence Pella has in our team. We set out to become a trusted advisor and collaborative partner. We’ve had many open discussions with Pella and will continue to work together to design the best IT solutions.”
For example, to provide an additional “best fit” solution, Vital has engaged its sister company OneNeck® IT Services to provide application management services for Pella. Vital and OneNeck are part of TDS Hosted & Managed Services, LLC (TDS HMS).
TDS HMS companies provide end-to-end IT solutions and specialize in engineering and management of IT infrastructure, including: hosted application management, managed hosting, and ReliaCloud™ enterprise cloud services. TDS HMS also owns and operates Tier 3 data centers in Iowa, Minn., and Wis.
Hear directly from Thomas about selecting Vital Support Systems as an IT partner. Learn more about Pella and Vital Support Systems.
About Pella Corporation
Pella Corporation is a leader in designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. As a family-owned and professionally managed privately-held company, Pella is known for its 88-year history of making innovative products, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship to create satisfied customers.
Pella manufactures quality windows, patio doors and entry door systems sold through a Direct Sales Network operating Pella Window & Door Showrooms across the United States and Canada and select building materials retailers, including Lowe’s®. For more information, call 888-847-3552 or visit pella.com. Follow Pella on Twitter.com @Pella_News, on Facebook at facebook.com/pellawindowsanddoors, on Pinterest.com/pellawindows, and on YouTube at www.youtube.com/pellawindowsanddoors.
About Vital Support Services
Founded in 2001, Vital Support Systems is an information technology company providing network and systems solutions, cloud infrastructure, colocation and managed services to businesses nationwide. Vital Support Systems provides the most flexible infrastructure options in the industry – on-premise, colocated in one of our Tier 3 data centers, or in the cloud, using ReliaCloud™ Infrastructure-as-a-Service (IaaS). In addition, Vital partners with global leaders, such as Cisco, Citrix, EMC, HP, Microsoft, VMware and others to design, procure, implement, or manage mission critical solutions. To provide an even more comprehensive range of IT services, Vital joined TDS Hosted & Managed Services, LLC (TDS HMS) in June 2012. Visit www.vitalsite.com for more information.
TDS Hosted & Managed Services, LLC is the parent company of OneNeck® IT Services Corp., Vital Support Systems, and VISI Incorporated. TDS HMS, a wholly owned subsidiary of Telephone and Data Systems Inc., is growing rapidly and now employs more than 500 people throughout the U.S. TDS HMS companies specialize in engineering and management of IT infrastructure, including: hosted application management, managed hosting, and ReliaCloud™ enterprise cloud services. TDS HMS owns and operates Tier 3 data centers in Iowa, Minn., and Wis. Visit oneneck.com, vitalsite.com, visi.com and reliacloud.com for more information.
Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 500® company, provides wireless; broadband, TV and voice; and hosted and managed services to approximately 7 million customers nationwide through its business units, U.S. Cellular, TDS Telecommunications Corp., and TDS Hosted & Managed Services. Founded in 1969 and headquartered in Chicago, TDS employs more than 12,300 people. For investment information, visit www.teldta.com.