iScripts.com Releases iScripts Supportdesk 4.0

SCHAUMBURG, IL (Gawkwire.com) iScripts.com today released iScripts Supportdesk 4.0, the latest version of the popular helpdesk software and the only helpdesk product on the market that integrates web-based helpdesk, live chat and remote desktop sharing.

Priced at $147 for an owned license, iScripts Supportdesk 4.0 is distributed with full source code (like all other iScripts products) that enables users to customize and adapt the software as needed. The latest version has been in development for nearly a year and was released as a public beta in June.

Key features of iScripts Supportdesk 4.0 include an AJAX-based user interface, email piping (with SMTP/POP3 support), a built-in spam blocker, and robust, built-in knowledgebase functionality. A more thorough listing of features is available at http://www.iscripts.com/supportdesk/features.php.

“iScripts Supportdesk 4.0 goes above and beyond in creating opportunities to reduce cost and increase efficiency for customer support departments. With tools like remote desktop sharing and integrated live chat, technicians using the system can begin to understand customer usage patterns and ultimately improve customer service. It translates into real, long-term cost savings in customer service,” said Aji Abraham, founder and CEO of iScripts.com.

Real time desktop sharing, a core component of the iScripts Supportdesk 4.0, is uncommon in helpdesk software. The functionality helps to reduce issue resolution time significantly, when compared to helpdesk, live chat or phone support options alone. The software was developed with the insight from providing outsourced technical support to millions of hosting customers through its sister company, SupportPRO.com.

In addition to iScripts Supportdesk 4.0, iScripts.com offers a variety of other open source web applications. It’s products include iScripts SocialWare (social networking software), iScripts AutoHoster (web hosting script), iScripts EasyCreate (Online website builder software), iScripts GoStores (online store builder software), and iScripts Backuper (online data backup platform).