(Gawkwire) – BrightBox Solutions, the innovators behind the popularHelp Desk Premier software application, are pleased to announce their merger with JEM Software, LLC. Through the acquisition, the company will continue to operate under the BrightBox Solutions and Help Desk Premier brands, and the primary focus will be the continuous promotion of these brands. While the company will remain headquartered in Pittsburgh and will retain all staff, they anticipate a move to a larger and consolidated space in the coming months, as well as an expansion of their services and offerings throughout 2014.

JEM has been a strategic partner of BrightBox Solutions since 2012, and with this merger the two companies will continue their highly successful relationship.

JEM specializes in the development of custom software, and the merger will allow for the provision of even more customized customer support solutions.

“We’re extremely pleased about this merger because it will lead to the creation of a stronger and more effective company, and we have a standing relationship with JEM, so this merger is just a continuation of this effective partnership,” said Joe Davoren, President of BrightBox Solutions. “In the past year we have completed a great deal of work, and it was a year marked by significant accomplishments for BrightBox and Help Desk Premier. We look forward to continuing that momentum with the resources provided to us from this merger.”

During 2013, BrightBox Solutions received a $500,000 angel investment, allowing them to advance their development of a cloud-based, SaaS version of Help Desk Premier, which is now available to customers. The software is regarded as one of the best of its kind, not only for its scalability, but also because of its cost-effectiveness, simple yet powerful design and interface, and extremely high level of functionality.

“We’re just really excited about 2014 and all that it’s going to bring as a result of this important merger,” said Davoren. “Our ultimate goal is to constantly be working to improve our product offerings, and while our customer support software is already a standout among the options on the market, with this new relationship we’re going to be able to offer selections that are even more customized and bring more value to our customers.”

About BrightBox Solutions

Help Desk Premier, currently available as on premise and hosted software, is a help desk management program amenable to the individual needs of a business or organization. It offers a secure, easy-to-use interface, along with dynamic options, all at a budget-friendly price. Features include ticket management, ticket escalation, and customer self-service. The software provides a valuable tool to help businesses run more smoothly and efficiently, while increasing the overall customer experience. BrightBox Solutions offers Help Desk Premier to certain educational institutions free of cost. For more information, visit http://helpdesksoftware.biz/.

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