(Gawkwire) – Vocalcom announced the latest version of its cloud contact center software, introducing new native multichannel applications for faster, cheaper, and better customer engagement.
The release includes native multichannel applications, and a unified multichannel agent desktop that allows agents to respond faster to all channels from one place. The Vocalcom multichannel desktop includes social, rich-mobile app, video chat, email, and SMS, in addition to traditional inbound, outbound, and blended voice capabilities.
Vocalcom Effortless Contact Center Software™ provides unique capabilities that foster personalized customer engagement across channels and touch points on an unprecedented scale. With its extensive expertise, technology, and ecosystem of partners, Vocalcom delivers secure cloud contact center software solution to help businesses run operations more effectively, increase agent productivity, and consistently deliver the very best in customer experience.
For more information visit: http://www.Vocalcom.com.