(Gawkwire.com) Interxion today announced that the company has completed pan-European accreditation for the internationally recognised ISO 27001 (Information Security and Business Continuity) standard for all 11 of its European country operations. In addition, the company’s European Customer Service Centre (ECSC) team has now been trained in ITIL v3, the latest Information Technology Infrastructure Library (ITIL) standard.
 
In addition to ensuring consistent best-in-class service and physical and data security for all customers, the combination of pan-European ISO and ITIL accreditation reinforces Interxion’s unique capacity to provide a uniform, integrated solution for multi-country customers in 26 data centres in 13 of Europe’s leading business and consumer hubs.
 
The ISO 27001 audit and certification process focuses on every aspect of the business, including physical infrastructure, site security and access management, personnel capabilities, communications and operations, legal compliance criteria, and back-up and disaster recovery systems. The certification underlines Interxion’s commitment to preserving the confidentiality, integrity, and availability of all the physical and electronic information assets managed by the business.
 
ITIL is the only consistent and comprehensive documentation of best practice for IT service management. ITIL v3 is the latest of the ITIL standards and consists of five key volumes: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The new v3 qualification ensures that all staff in Interxion’s multi-lingual European Customer Service Centre are aware of the latest compliance and regulatory issues associated with world-class IT service management.
 
“Multi-country customers account for a significant proportion of our business because we offer a uniform, best-in-class blueprint in design, build, operations and service; and our successful accreditation in ISO 27001 and ITILv3 is evidence that we are continually improving this offer,” said Phil Collerton, Interxion EVP Operations. “Customers who want a multi-country relationship have access to independently assessed standards of security, availability, and service, no matter where they locate their equipment.”



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