(Gawkwire.com) – LabTech Software has reported an unprecedented increase in sales along with a corresponding expansion of sales, support, and product development staffs following its funding from ConnectWise Capital. In just two months after the investment by ConnectWise Capital, LabTech sees an extraordinary sales growth of 1,000 percent. It has increased its support staff five-fold, its sales staff four-fold, and its product development team three-fold.
“The IT community and ConnectWise partners have voiced their support of the investment and vision with an incredible increase in sales and positive feedback in social media channels and customer surveys,” said Matt Nachtrab, LabTech’s CEO. “The funding from ConnectWise has enabled us to ramp up quickly, making these the most successful months in our company history.”
Recent customer satisfaction surveys of a cross-section of new and long-term LabTech users indicated 95 percent of LabTech partners would repurchase the product. Although many had switched from products like Kaseya, some are new to managed services.
Chris Michalec, president of Parkway Technology Solutions, which serves businesses in Virgina and North Carolina, said “Our focus is on helping small businesses reduce costs and improve productivity. LabTech is integral to being able to monitor and respond to our customers to pinpoint key problems and challenges for their businesses.”
"We are really happy with LabTech. The training and the ease of use to date has made Lab Tech our best purchase as a company," agrees Lee Collison, Senior Network Engineer with the Maryland-based Bay Tech Team.
“All we wanted to do was automate the most mundane aspects of workstation maintenance and monitoring; windows updates, antivirus update statuses and so forth. When we found LabTech and realized we could do so much more, we were able to tailor a much more comprehensive service offering around it,” effused Eric Gould, onsite service specialist for Savage Systems in Putnam, CT. “Now our customers are happier, and our techs are working more efficiently. It’s a beautiful thing.”
LabTech’s affordable, agent-based solution quickly transforms solution providers into managed service providers. As the only RMM solution that emulates what technicians do in the field, providers can become NOC technicians in 15 minutes. Partners can purchase the number of agents they need to start, and add as they grow.