Newegg was originally founded in 2001 by Fred Chang and Ken Lam, who were trying to emerge as a new face after the dot com bubble burst. Three years later, the website broke $1 billion USD in sales. NetHosting reports that the company expanded its range in 2008 to start selling not only in the U.S. and not just electronics, but to other countries and other products.
Newegg has been lauded by its customers for providing exceptional customer service. The NetHosting case study, found here, highlights an incident in 2010 when one of the company’s suppliers sent them 300 counterfeit Intel i7 processors, unbeknownst to Newegg. The online seller distributed them, and when customers began discovering the faulty hardware, Newegg replaced every single CPU at no cost to customers.
About Newegg, NetHosting CEO Lane Livingston said, “We’re big fans of Newegg here at NetHosting. Their website is a great example of how to build an infrastructure that supports a busy e-commerce site. More than that, however, we appreciate their example of customer service and wanted to highlight that, in addition to their website architecture with this case study.”
In addition to e-commerce, NetHosting has also examined the gaming industry in its Battle.net case study, and the music industry in its Spotify case study.
NetHosting has delivered custom hosting solutions for nearly fifteen years. Serving enterprises of every size, its products include a broad range of cloud hosting and storage options as well as dedicated, managed, and virtual hosting services. Housed within a state-of-the-art PCI certified data center, each service is packaged with a 100% uptime guarantee and the personal support of a Dedicated Expert™.