(Gawkwire) – Leading cloud hosting provider, VPS.NET, recently introduced its new customer care promise that sets in stone a high level of committed customer service through the entire client experience. These promises include a 30 day money-back guarantee for all products and services, as well as a service level agreement for all customers.
The 30 day money-back guarantee allows customers to gain a full refund on money paid for products and services with which they are not fully satisfied. This gives customers the opportunity to test out a cloud server or app and see if it meets their expectations. The service level agreement guarantees 99.9 percent uptime for non-managed clients and 100 percent uptime for clients with full management. The other four elements that complete the customer care promise are instant account setup, a transparent management team, 24/7 phone support and a flexible product line.
“The customer care promise is our way to reassure customers that we will provide a reliable cloud solution for years to come," said Rus Foster, the cloud product manager for VPS.NET. "This is the first time we’ve officially offered a product wide money-back guarantee and service level agreement; we know it will confirm a customer’s decision to purchase from us with complete confidence."
VPS.NET made an impact as one of the first cloud hosting providers and has built up a network of cloud websites and servers in locations all over the globe, offering a reliable, scalable and flexible hosting experience. VPS.NET cloud servers provide customers a way to host their website on some of the most powerful hardware while only paying for what they use. In addition, customers enjoy full redundancy, giving a more stable hosting experience than is possible at the same cost on traditional hardware.
"We’ve built the VPS.NET platform to ensure our flexible cloud servers and applications are without delays or downtime so our customers can focus on what matters most to them," said Foster. “Our six promises get to the heart of what we want for our customers and what they want from us. We’re really pleased to have laid out exactly what we intend to deliver."
The promises can be read in full on the VPS.NET website and apply to all products and services starting immediately. These promises clearly demonstrate a level of confidence and transparency that few cloud providers are will or able to provide.
VPS.NET operates one of the largest cloud hosting systems in the world. It offers affordable cloud hosting to everyday users, while giving enterprise users the flexibility they need to adequately scale, and handle their growing IT demands. VPS.NET is a division of the UK2 Group, which provides domain registration and Web hosting services to thousands of customers globally through its family of hosting brands – UK2.net, Midphase.com, WestHost.com, 100TB.com, ANHosting.com, Resell.biz, and VI.net. VPS.NET is committed to providing secure and reliable products and services underpinned with excellent support. For more information about VPS.NET, please visit http://vps.net.